Your terms and conditions
Identity of the company
The ORANGERIE (VAT FR10502295843) of the share capital € 10,000.00, registered with the RCS Roubaix Tourcoing, SIRET No. 502 295 843 00028.
Commercial brand :L'Orangerie
Customer Service:
Customer Service Phone: +33
L'Orangerie sources its products from manufacturers who have previously accepted to be listed in the site
The characteristics of the products obtained by the marks are described in the data sheets.
These Terms and Conditions of Sales (GTC) is to propose and inform customers of the online sale and delivery of products ordered on the website The ORANGERIE and define the rights and obligations of the parties under the sale of these products, gift certificates, loyalty, gift vouchers.
They apply, without limitation or qualification, to all sales of products offered by L'ORANGERIE on its website
Consequently, the fact that anyone ordering a product offered for sale on the website of L'ORANGERIE wins full acceptance of these terms of sale, including "the client" acknowledges before his order.
Customer prior to his order, said: - Have full legal capacity, allowing him to engage under these terms and conditions.
L'Orangerie SARL VAT FR10502295843 reserves the right to modify at any time these terms of sales.
The products are offered for sale on the following geographical territory: Europe
The site is a website accessible via the Internet, open to any user of this network (hereinafter referred to as the customer).
Communication costs and use of the site ORANGERIE remain the responsibility of the buyer defined here as the client.
For the purposes hereof, the company L'ORANGERIE (VAT FR10502295843) defined here as Seller will be called L'ORANGERIE.
The ORANGERIE reserves the right at any time to add new products or remove products sold or presented on the site, change their presentation or cease their marketing, and this, without being constrained to notify the customer in advance.
It is up to the customer to verify the existence of new clauses in the General Conditions of Sale here present with every new order.
The buyer can first take notice on the website of the essential characteristics of the products they wish this by consulting the characteristics of the product sheets.
Should a supplier modify a product, the graphic representation of it does not engage the responsibility of the seller or even affect the validity of the sale. The ORANGERIE reserves the right to modify its product offering based on constraints suppliers.
The company is committed to fulfill orders received on Internet only site in the limits of available stocks of products. The ORANGERIE undertakes to inform the user of the availability or unavailability of the product.
For products not stocked in its warehouses, the offers presented by L'ORANGERIE are valid subject to availability from suppliers.
Each order is related to the unconditional acceptance of these terms and conditions of sale. It will also ask the user to validate at the last control step.
The ORANGERIE reserves the right to request a certified photocopy of an ID for amounts to 200 euros.
Any order not clearly corresponding to retail and, more generally, any fraudulent or deemed as such order, shall be null and void.
Orders are placed online, according to the order of the Site. The customer agrees that the information provided to L'ORANGERIE is complete, accurate. In case of incomplete or inaccurate information, L'ORANGERIE reserves the right to cancel the order and payment.
Under the Data Protection Act of 6 January 1978, the customer has the right to access, modify, rectify and deletions of personal data concerning him. To exercise this right, simply the customer to send a letter to the customer service ORANGERIE, 8, Alley Primroses F59700 Marcq en Baroeul or email
When the order is finally confirmed, the customer agrees to it in its entirety, and this order becomes irrevocable.
The sale will be considered final after sending the customer an order confirmation and receipt of the full price.
The order is processed upon receipt of payment the customer by L'ORANGERIE.
In case of dispute over payment of present or previous order or any abnormality in the order process, we reserve the right to cancel this order.
Any user of the non-account holder ORANGERIE The website will follow a registration procedure to get him a client account. This account is personal. Any loss or forgetfulness should be terminated to the customer service L'ORANGERIE by completing the contact form from the website or by writing to the following address: The ORANGERIE, 8, Alley Primroses F59700 Marcq en Baroeul
Upon registration of the order, a detailed receipt, the electronic ticket or confirmation of order, the latter is sent to the customer's email address, which recalls the exact amount charged and the delivery terms of the order and worth in order that the customer can print.
The ORANGERIE recommends the customer to keep the information contained in this email.
As part of the fight against Internet fraud, information about your order may be passed to any third party for verification.
In all cases, the online provision of the credit card number and the final validation of the order shall be evidence of the entirety of said order in accordance with the law of 13 March 2000 and will be worth payment of amounts incurred by the seizure of items listed on the order form.
This validation is worth signature and acceptance of all operations at the site. However, in case of fraudulent use of his credit card, the customer is required, upon the finding of such use, contact the customer service of L'ORANGERIE by contacting the or email
Any change in the order requested by the customer can be taken into consideration if it reached L'ORANGERIE by email before shipping products.

Payment must be made when the buyer places the order online. Sums paid shall not, at any point, be viewed as deposits or part payments.

L’ORANGERIE reserves the right to cancel any order placed by a customer with whom there is a dispute regarding payment of a previous order.

Late-payment penalties at the legal interest rate increased by 5 points shall automatically be applied to outstanding sums after a period of ten days following the invoice date or upon notice of non-payment by the bank for any other payment method. Delivery of any subsequent order may be suspended in the event of late payment of a previous order notwithstanding the present provisions.

All orders are payable in € or £

Articles may be paid for using any of the following payment methods:

Bank card or bank transfer (as well as Paypal for international customers)

Transactions will be carried out securely by our bank via a secure server https/.

• The following bank cards are accepted on the website: Carte Bleue, Visa, Eurocard Mastercard and Master Card.

• To ensure the security of card payments, customers are required to provide the security number on the back of their card. (3d Secure system see explanations here )

• Gift vouchers are issued by L’ORANGERIE and are not refundable

The prices listed on the site are indicative and are updated daily and therefore change without notice. However, the prices charged are those in effect on the date of the order.
The customer can also benefit, during certain periods, of promotional offers on certain products. These offers will be announced online on the website and will be valid for the period indicated.
The prices are all taxes included, excluding postage or provision (see shipping) and can vary during the year. In case of change in the VAT rate, the revision will be automatically reflected in the price of products.
They do not include shipping costs, charged in addition to the price of products purchased according to the amount of the order. Shipping charges are shown before the registration of the order by the Buyer.
Out of respect for our values, the customer will receive only an electronic invoice. The customer may, if he so requests, get a paper bill.
Delivery will be made from Monday to Friday at the address you have indicated on the order form in Europe
Delivery is by INTERNATIONAL POSTAGE SERVICE to the address specified by the customer on the order form. A slip distribution acknowledgment must be signed by the customer or recipient of products ordered. If absent, the customer or recipient of ordered products receives a factor in his calling card, allowing him to withdraw the products, to the nearest post office, for a period of fifteen days.
The customer or recipient of ordered products must verify, in the presence of the post officer or the deliverer, the state of the packaging of the goods and content delivery.
In the event that the customer or recipient of ordered products finds a damaged or missing, either the state or the contents of the package, the customer or recipient respectively the ordered products must: • apply the procedure Colissimo (including reporting the damage caused, claims and reserves) and refuse the goods by issuing an immediate finding of fault with the servant of the Post. • report the incident by calling the customer service of L'ORANGERIE within a maximum period of 7 working days
According to Article L121-20-3 Deadlines for each type of delivery are 3 to 5 days for UK
The buyer is required to check the status of the package in the presence of the person appointed for the delivery of the package, the package status and content.
In general, reserves or findings given on the delivery note must be complete and accurate. Particular, they must define the damage specifically, by including the order number.
Pursuant to Article L. 121-21 of the Consumer Code, you have a cooling off period of 14 calendar days from the date of receipt of the package to exercise your right of withdrawal if you have changed your mind If the items received do not conform to the description that is made, or if they are defective.

You can exercise this right by sending an email to: using the form described below in section 22 of the conditions of use
The buyer then has a period of 14 calendar days from the date of notification of the withdrawal right to return at its expense, products ordered, for exchange or refund.
The products must be returned to L'ORANGERIE as described below.

Reimbursement will be made within fifteen days of the date on which the right was exercised and at the latest within thirty days.
Returned articles must be in perfect condition in their original packaging, with a copy of the invoice. Return postage shall be borne by the customer.

Customers will be refunded within 15 days of receipt by L’ORANGERIE of the returned articles (original delivery costs will be reimbursed). Refund may take longer if the return slip is incomplete, but shall not exceed thirty days.

In the event of an exchange, please send us an email ( to reserve the replacement article. Thus, the customer only pays the return postage once in the event of an exchange. L'Orangerie shall cover the postage for sending the replacement article.

For optimal traceability of returned articles, please enclose a copy of the invoice marked:

‘Return for refund’

‘Return for exchange’ and indicate the product reference and size of the article selected in exchange.

If the replacement article costs more than the original article, we will email you a link enabling you to pay the difference by bank transfer, card or paypal. If the replacement article costs less than the original article L'Orangerie will issue a discount code for the price difference (or refund the customer at their request)

Gift recipients are not entitled to cash refunds.

Articles should be returned to the following address:


Customer service

8, Allée des Primevères

F59700 Marcq en Baroeul


Any risks involved in returning products shall be borne by the customer.

Any risk associated with returning the product is the responsibility of the user.
The ORANGERIE retains full ownership of the goods sold until full payment is received, in principal, including fees and taxes.
The ORANGERIE can not be held liable for breach of contract in case of shortage or unavailability due to a force majeure, disruption or total or partial strike of postal services and transport and / or communications.
The ORANGERIE can not be held liable for any damages that may arise from the purchase of products.
The ORANGERIE can not be responsible for any loss of data or files. It is up to the buyer to conduct all the necessary safeguards.
If the responsibility of L'ORANGERIE should be retained as a result of non-performance or improper performance of its services, the total claims could exceed an amount equal to the price that is causing the damage.
All elements of the Site L'ORANGERIE have been the trademark or patent application object is the property of the company. The user who has a website, blog and wishes to place it, for personal use, a simple link directly to the homepage of the website L'ORANGERIE, must request permission to the company. It will not be, in this case an implicit affiliation agreement.
Any hypertext link to the website of L'ORANGERIE and using the techniques of framing or inline linking is prohibited.
In any case, even tacitly authorized any link must be removed on request of society.
Under the Data Protection Act of 6 January 1978, the customer has the right to access, modify, rectify and deletions of personal data concerning him.
The information collected by L'ORANGERIE in any order of the buyer is necessary for the management of its order and its suppliers. According to the law "and Freedoms" n ° 78-17 of 6 January 1978, the buyer has the right to access, rectify, contest and delete any personal information collected by L'ORANGERIE concerning .
To exercise these rights, the customer may either send an e-mail to customer service
or send a letter to L'ORANGERIE at the following address:
The ORANGERIE customer service - 8, Alley Primevères F59700 Marcq en Baroeul
Finally, it is specified that cookies will be installed in the computer of the user when using this website.
A cookie is a file stored on the hard disk of the computer of the Internet. It aims to report a previous visit of the Internet on the site.Cookies are used by L'ORANGERIE in order to improve the personalized service that is for the Internet user.
A cookie is so designed to record information about the navigation of the user and allows reconnection on this site easier and avoids filling some previously requested items.
You can disable the use of cookies by selecting the appropriate settings on your browser.
However, this may prevent the use of certain features of the website L'ORANGERIE, including the ability to customize the services that are delivered on the website The ORANGERIE.
The filing of purchase orders and invoices is made on a reliable and sustainable manner to correspond to a faithful and durable copy pursuant to section 1348 of the Civil Code.
This contract is subject to French law. The language of this contract is French. Any dispute concerning the interpretation, performance or breach of contract between the buyer will ORANGERIE and even if multiple defendants and in the absence of agreement, the exclusive jurisdiction of the courts of Lille.

(Copy / paste to insert it in your mail or registered mail)
I want to exercise my right of withdrawal on the (insert number) received (date)
(Please indicate any references below, or both)
I want a refund of your item (s) returned (s) (specify number / size)
I want to exchange and ask you to tell me whether the following items are available and in stock (insert reference / size desired items)
Enter your First / Last Name / Email and date
L'Orangerie will send you an email acknowledging receipt of your form and information about the availabilty of desired items in exchange.